All of the Outgoing Fax Queue functions are available through FaxPress Plus. The Outgoing Faxes Queue in the FaxPress Neighborhood tree under your Mailbox contains both the Personal Faxes Only outgoing queue and the All Faxes outgoing queue, as shown below.
The Personal Faxes Only queue displays only the faxes sent from your Enterprise user account.
The All Faxes queue displays the faxes sent by all Enterprise users, including your personal faxes.
To view a fax in your Outgoing Faxes Queue, follow these steps:
| 1. | Open the Outgoing Faxes Queue and select either the Personal Faxes Only or the All Faxes queue. |
| 2. | Right-click on a fax and select View to launch your fax viewer. |
You can save any fax that appears in the Outgoing Faxes Queue folder.
To save a fax, follow these steps:
| 1. | Right-click on the fax you want to save and choose Save As....
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| 2. | Select a subdirectory location or save to the default Saved Faxes directory. |
| 3. | In the File name field, enter a name for the new file. |
| 4. | In the Save as file type, select TIF, PDF or DCX, and click Save. |
Your fax will be saved as a file in the directory you specified. The content of faxes saved or archived as PDF files will not be searchable or editable using the PDF's search and edit functions.
For details on how to print your faxes and lists of faxes refer to Printing a Fax.
Faxes that the FaxPress Enterprise is unable to send remain listed in the Outgoing Faxes Queue until you do something about them. The Status column shows that these faxes have failed.
To resend a failed fax, follow these steps:
| 1. | In the Outgoing Faxes Queue, right-click on the fax you want to resend and select Send... The Status will change to Active after the fax is sent. |
| 2. | The Resend Fax window’s Destination phone number field displays the recipient’s fax number. You can choose to change the number, leave it as is, or enter the email address of a Enterprise user. . |
| 3. | Click OK. |
To delete fax entries from the Outgoing Faxes Queue do any of the following:
| ■ | Select a fax and press the <Delete> key. |
| ■ | Select a fax and use the menu choice File>Delete. |
| ■ | Right-click on the fax you want to delete and select Delete from the context menu. |
A message box will appear to let you confirm the delete action. Click on Yes to delete the fax.
To place a hold on an outgoing fax, follow these steps:
| 1. | In the Outgoing Faxes Queue, right-click on the fax you want to hold and select Hold from the context menu.
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| 2. | To view that the change has taken effect, check the Status column in the Outgoing Faxes Queue. The Status column entry for the selected fax will change from its present state to Held. The possible states for the Status column are: Queued, Ready, Active and Held. |
Releasing a Hold on Outgoing Faxes
To release a hold on an outgoing fax, follow these steps:
| 1. | In the Outgoing Faxes Queue, right-click on the fax you want to release for delivery and select Unhold. |
| 2. | To view that the change has taken effect, check the Status column in the Outgoing Faxes Queue. The Status column entry for the selected fax will change from Held to Active. |
Changing Fax Transmission Order
Faxes appear in the Outgoing Faxes Queue in the order that they are to be processed. By default, the processing order is firstin, firstout.
A user with Administrator or Operator privileges can change the processing order for any fax.
If all faxes in the queue belong to the same user, that user can also change the processing order regardless of privilege level.
To change the order of faxes in the outgoing queue, follow these steps:
| 1. | In the Outgoing Faxes Queue, right-click on the fax you want to resequence, select Sequence... from the context menu. |
| 2. | Enter a new sequence number and click OK. The Resequence outgoing job dialog box will be displayed. |
| 3. | The current sequence number will be the default value. Change the number as appropriate. When you click OK, the selected job will move to the specified position in the queue. |
Forwarding or sending faxes as attachments to your email message is supported for MAPI (Messaging Application Programming Interface) compliant email programs such as: Outlook, Exchange, Inbox, and Windows Messaging.
To select a fax from the Outgoing Faxes Queue and forward it via email, follow these steps:
| 1. | Right-click on the fax you want to email and select Mail.... |
| 2. | If you are using a MAPI email client (for example, Microsoft Outlook), the email message window will appear and the selected fax will appear as an attachment in the message text area of the window. You can then address and forward the email. |
| 3. | If your email client is not running, the Choose Profile dialog may be displayed. |
| 4. | Select a profile from the drop-down list, or accept the default. If you are not sure which profile to use, consult your email system administrator. |
| 5. | Click OK to launch the email client. |
To approve faxes, follow these steps:
| 1. | Login to FaxPress Plus with Administrator or Operator privileges. |
All the faxes currently in the queue will be listed in the right panel. The faxes with a clip board and check mark icon are awaiting approval.
| 2. | Right click on the appropriate fax and select Approve and Yes from the context menu. |
| 3. | The fax will be sent and the icon will be changed from awaiting approval to sent status. |
| 4. | To reject the fax, right click on the fax and select Approve and No. The status of in the originator’s Outgoing Fax Queue will show Not Approved. |
To view information about a fax from the Outgoing Faxes Queue, follow these steps: Right-click on a fax and select Properties from the context menu.
The Outgoing Fax Properties screen will be displayed.
FaxPress Enterprise lists update periodically. To update the list immediately, press the <F5> key or select Refresh from the View menu bar.
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FaxPress Enterprise & Enterprise Redundant WebHelp
Last Updated: 11/1/2007
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